Privacy Policy

1. Introduction

55rr is Bangladesh's trusted online casino and sports betting platform, providing services to adult players aged 21 and above who reside in Bangladesh. We understand that privacy is a fundamental right and we take our responsibilities regarding your data with the utmost seriousness. This policy applies to all registered members, guests browsing our platform, and anyone else who interacts with our website.

We encourage you to read this entire document carefully. If you have any questions or concerns about how your information is handled, please do not hesitate to contact us via the email address provided at the end of this policy.

2. Information We Collect

We collect two categories of information: information you provide to us directly, and information collected automatically when you use our platform.

• Full name, date of birth, and gender (provided during account registration)
• Email address, phone number, and residential address (for account verification and communications)
• National ID or passport details where identity verification (KYC) is required
• Financial information including bKash account numbers, Nagad wallet details, Rocket mobile banking, and Upay credentials used to process deposits and withdrawals
• Communication records, including support chat transcripts and emails, when you contact our customer service team

Information collected automatically when you use 55rr includes:

• Device and browser information, including IP address, device model, operating system, and browser type
• Usage data such as pages visited, games played, session duration, click patterns, and navigation paths within the 55rr website
• Cookie and tracking technology data as described in Section 7 of this policy

3. How We Use Your Information

55rr uses the information we collect for the following lawful purposes:

• To create and manage your 55rr player account, verify your identity, and process your registrations
• To process financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and to handle withdrawal requests in Bangladeshi Taka (BDT)
• To provide personalised gaming experiences, including relevant game recommendations, promotional offers, and bonus notifications that match your activity profile
• To comply with responsible gaming obligations, including monitoring for signs of problem gambling and applying self-exclusion or deposit limits when requested
• To investigate fraud, prevent money laundering, and maintain the security and integrity of the 55rr platform
• To send service communications such as account updates, transaction receipts, security alerts, and (where opted in) promotional newsletters

4. Sharing of Your Information

55rr does not sell your personal data to any third party. We may, however, share limited information with carefully selected service partners under strict confidentiality agreements in the following circumstances:

• Payment processors including bKash, Nagad, Rocket, and Upay, solely for the purpose of completing your deposit or withdrawal transactions
• Identity verification and KYC service providers engaged to confirm your age, identity, and eligibility to use the 55rr platform
• Technology and infrastructure providers who host, operate, and maintain the 55rr platform under binding data processing agreements
• Regulatory or law enforcement authorities, where we are legally required to disclose information in response to a lawful request, court order, or to prevent criminal activity

In all cases where we share information with third-party providers, we ensure contractual obligations are in place to protect your data. These providers are prohibited from using your personal information for any purpose other than those explicitly authorised by 55rr.

5. Payment Information & Data Security

All financial transactions on 55rr — including deposits and withdrawals processed via bKash, Nagad, Rocket, and Upay — are transmitted using 256-bit SSL (Secure Socket Layer) encryption. We do not store your full bKash PIN, Nagad mobile banking credentials, or any complete card details on our servers. Payment data is handled directly by our licensed payment partners and is subject to their own security standards and protocols.

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. Our security team continuously monitors the platform for suspicious activity. While we strive to maintain the highest standards of data security, no online platform can guarantee absolute protection against all cyber threats. We encourage you to safeguard your account credentials and immediately report any suspicious account activity to our support team.

6. Cookies & Tracking Technologies

55rr uses cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and deliver relevant content. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

• Essential Cookies: Required for the platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled.
• Analytics Cookies: Help us understand how players navigate the 55rr platform by collecting anonymised usage statistics. This helps us improve our services and game offerings.
• Preference Cookies: Remember your settings and preferences — such as language selection and display options — so you do not have to re-enter them on each visit.

Most browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the 55rr platform. By continuing to use our site, you consent to our use of cookies as described in this policy.

7. Data Retention

55rr retains your personal data for as long as your account remains active, or as long as is necessary to fulfil the purposes for which it was collected, including compliance with applicable legal and regulatory requirements. Financial transaction records may be retained for a minimum period as required under applicable anti-money laundering (AML) regulations.

When your data is no longer required for any legitimate purpose, 55rr will take reasonable steps to securely delete or anonymise it. If you close your 55rr account, we will process your data deletion request promptly, except where retention is legally required. Please contact our support team to initiate an account closure or data deletion request.

8. Your Rights & Choices

As a user of the 55rr platform, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal data 55rr holds about you at any time, free of charge.
• Right to Rectification: If any of your personal data held by us is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: Subject to legal retention obligations, you may request the deletion of your personal data from our systems.
• Right to Object: You may opt out of receiving promotional communications from 55rr at any time by contacting our support team or using the unsubscribe link in any marketing email.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format where technically feasible.

To exercise any of the rights listed above, please contact us at [email protected]. We will respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure the security of your data.

9. Third-Party Links & Services

The 55rr platform integrates games and content from reputable third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers operate within our platform environment, they may collect certain technical and gameplay data independently under their own privacy frameworks. 55rr is not responsible for the privacy practices of third-party game studios or external service providers. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy & Age Restriction

55rr is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you are not permitted to register for or use the 55rr platform in any capacity.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information from our records. If you believe a minor has registered on our platform, please notify us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

55rr reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the 55rr platform after any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend that you revisit this page periodically to stay informed about how we protect your information. The most current version of this policy will always be available at https://55rr.pro/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 55rr handles your personal data, our dedicated privacy team is ready to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach us by email at: [email protected]. Our support team is available 24/7 to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.